Refund and Return Policy:

We strive to ensure that all our customers are satisfied with their virtual or downloadable purchases. However, we understand that circumstances may arise where a return or refund is necessary. Please read our policy below for details on returns and refunds.

1. Virtual and Downloadable Products: All our products and services are virtual or downloadable, including online courses, digital downloads, and virtual consultations.

2. Refunds: We offer a full refund within 15 days of purchase for the following reasons:

• The product or service was not delivered or accessible.
• The product or service does not meet the description or is significantly different from what was advertised.
• The product or service is defective or not functioning as intended.

3. Exclusions from Refund: Refunds will not be provided under the following circumstances:

• Change of mind: We do not offer refunds for simply changing your mind or deciding you no longer want the product or service.
• Partial consumption: If you have accessed or consumed part of the product or service, refunds will not be provided for the portion already consumed.

4. How to Request a Refund: To request a refund, please contact our customer support team at support@der-eifelercoach.com with the following information:

• Your name
• Order number
• Reason for the refund request
• Any additional relevant details or evidence

5. Refund Process: Once your refund request is received and approved, we will initiate the refund to your original method of payment within 30 days. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

6. Cancellation of Services: For ongoing subscription services, you may cancel your subscription at any time. Cancellation will stop any future charges, but refunds will not be provided for previous subscription periods.

7. Changes to Policy: We reserve the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

Need help?

Contact us at support@der-eifelercoach.com for questions related to refunds and returns.